Team Five led the way to our site visit at TATA Consultancy Services in Santiago. Chile Operations Manager, Mr. Sahoo, gave us great insight into this India IT company, which services over 900 Fortune 500 companies.
TCS provides a full range of consulting, BPO (Business Processing Outsourcing), and IT services in Chile and maintains a large Global BPO Services Center with over 1500 personnel, who provide services to over 100 banking, financial, retail, manufacturing and government enterprises in the country.
Mr. Sahoo covered all topics ranging from their 6500 employees in South America (1500 are located in Chile, where 90% are Chilean) to cost of operations and their Global Network Delivery Model. The largest cultural challenge TATA faces is language. Speaking the English language is a prerequisite to employment at TATA.
TCS established operations in Chile in 2002, acquiring one of Chile’s leading business process outsourcing (BPO) firms in 2005 to emerge as a leading technology and business services player in the country.
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